Refund policy
Last updated: 8 November 2026
14 days, no questions, if the files do not meet the published spec. If we fail to deliver a pack that passes our own gates, the refund is automatic.
The 14-day guarantee
If the delivered files do not meet the deliverables listed on the pack page, tell us within 14 days of purchase and we will refund the full amount. We may ask what went wrong so we can fix it, but the refund does not depend on your answer.
If we fail
If the pack does not pass our own quality gates, we regenerate it. If we cannot produce a pack that passes, we refund you in full automatically — you do not have to ask.
How to ask
Email [email protected] with your order id (it is on your status page and in the delivery email) and a line about what is wrong. We aim to reply within one business day.
How the money comes back
The charge appears on your card statement as DOSIE FOXIE. Refunds are issued through Stripe to the original payment method. Your bank usually posts it within 5–10 business days. We cannot refund to a different card or account.
If you paid in USDC
The agent rail is the same pack at the same guarantee, paid per request in USDC on Base. There is no card and no bank: a refund is a USDC transfer back to the wallet that paid, and we cannot send it anywhere else. The status URL you were given carries it — refund.pending while the transfer has not been signed, then refund.sent with the transaction hash, which verifies it on Base. A person signs that transfer, so it is queued rather than instant; the hash is the receipt, and it is the thing to quote if you write to support.
Partial refunds
If part of the pack is wrong and you want to keep the rest, we can refund part of the price instead. We will agree the amount with you first.
After 14 days
After 14 days, refunds are at our discretion. Revisions are still free, so the first thing to try is asking for a change.
Chargebacks
If something is wrong, email us before opening a chargeback. A chargeback freezes the money and takes longer for everyone; we can usually refund directly the same day.
Your statutory rights
Nothing in this policy removes rights you have under the consumer law of your country. If you are in the UK or EEA, distance purchases normally carry a 14-day right to withdraw, which can end early for digital content once delivery has begun with your agreement. Our own 14-day guarantee applies either way.
Contact
KasaFox LLC · [email protected]